Submitted by admin-boss on
In response to feedback from service providers, three new service-wide scripts have been added relating to service limits and rude or threatening patron behaviour. Although we have an extremely low incidence of difficult patron behaviour, if it does happen you don't want to be fumbling around for what to say! These are the same scripts used by public library AskAway staff.
Ref - Service Limits
Submitted by admin-boss on
The following script has been added to the service-wide shared scripts in the chat monitor:
Ref - Great Northern Way
Submitted by admin-boss on
For those of you that are interested in how the calls come in throughout the day, here’s the hourly breakdown for last week (as reported by QP):
PST
Mon Sep-17
Tues Sep-18
Wed Sep-19
Thurs Sep-20
Fri Sep-21
Sat Sep-22
Sun Sep-23
10:00 – 10:59
2
2
4
2
Closed
Closed
4
11:00 – 11:59
10
3
4
5
3
7
0
12:00 – 12:59
5
4
5
4
2
4
1
Submitted by admin-boss on
Since the public library "side" of AskAway is still behind a picket line, we may see a few questions from public library patrons. Here are a few tools that you can use to help them:
Public Libraries' Delicious bookmarks:
http://del.icio.us/askaway
For those of you not familiar with Delicious, use the Tags on the right side of the screen to select a topic, e.g. Climate_Change
Then, select a link from the left side of the screen.
List of Free (academic) databases:
Submitted by admin-boss on
NWCC's "Where Can I Get This" link is behaving very oddly. Please show any NWCC students how to search databases that contain full text articles, and please show them how to limit their search to only Full Text until this issue is resolved.
FYI, of the WilsonWeb databases, only Biological and Agricultural Index Plus contains any full text.
For your convenience, here is the main page of the NWCC library:
http://www.nwcc.bc.ca/lrc/welcome.cfm
Free resources to try as well:
Submitted by admin-boss on
A re-recording of the Software Refresher brown-bag presentation is now available.
Software Refresher Recording
Contents:Time Index
All Tab0:00
IM with Colleagues5:48
Transfer13:10
Ending Session21:28
Logout Errors27:36
Cobrowsing Tips29:34
Submitted by admin-boss on
Where can I find settings and system requirements for using Firefox browser?
many thanks
DW
Submitted by admin-boss on
The following libraries have made substantial changes to their websites during August.
Camosun College
Malaspina University College
University of British Columbia
Vancouver Community College
Submitted by admin-boss on
As of today, several links on SFU Library's home page (http://www.lib.sfu.ca) have been repositioned:
1. The "Course Reserves" link, formerly under the "My Library" section has been renamed "Reserves" and can now be found under the "Find" section.
2. The "Online reference sources" link, formerly under the "Find" section, has been moved to the "Help" section.
3. The most visited link on the home page, "Journal articles & databases", is now the first link under the "Find" section.
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Submitted by admin-boss on
If you have your computer set to automatically update Java, you're probably sick of uninstalling the new Java 6.0 before every shift. Here is a link that shows you how to turn off the auto-update.
Actually, it shows how to turn it on, but if you just do the opposite of what it says, you'll turn it off instead.
http://www.java.com/en/download/help/5000020700.xml#auto_update